Frequently Asked Questions

ROX INK offers hand created art for weddings, corporate and private events, and gifting using calligraphy, freehand engraving, bottle painting, hot foil debossing, mirrored seating charts, signage, fine line tiny tattoos, and workshops for dip pen and ink calligraphy and brush lettering.

Yes. We have a $150 project minimum. This includes communication with clients to understand the full scope of work, materials, design work, mock-up creation, revisions, and creating the actual artwork.

Live personalization events offer custom guest experiences by personalizing materials for brand launches and activations, weddings, corporate events and holiday celebrations, and private parties.

An artist or artists, depending on the number of guests and the activation, will be on-site at your event to provide personalization services.

The details of your event and what services you're interested in will be collected to gain a full understanding of scope of work. An estimate that calculates your non-refundable deposit, along with an Information Sheet (IS) for your signature will be sent. Once your non-refundable deposit and signed IS have been received, your project is booked. 

Details regarding materials to be personalized and optimal guest experience selections will determined.

In a nutshell, we'll collect the details of your project and send an estimate that calculates your deposit, along with an Information Sheet (IS) for your signature. Once your deposit and signed IS have been received, delivery information will be provided. Once materials have been received, a mock-up will be sent for approval. When your project is complete, images will be sent. Final payment will be due prior to pick-up.

This depends on a few variables - quantity, type of envelopes (outer/inner sets or outer only), envelope color and whether or not they are lined, ink selection (metallic inks slow the process), script choice (Tier 1 monoline scripts offer the fastest turnaround time), and what is already in my queue.

We offer spot calligraphy for invitations. Simply put us in touch with your designer to get the process started. Don't have a designer? No problem! We are happy to refer our favorite invitation designer friendors.

We gladly accept Word, Excel, Pages, and Numbers. We have a downloadable template under "Tools" for your convenience. We DO NOT accept PDF files or shared files or links. 

Our planners, couples, and clients frequently deliver and pick-up to/from our vestibule without an appointment under a few conditions: 

1) we'll need to discuss the timeframe in advance - we don't like to let materials sit for any length of time

2) Monday - Friday during standard business hours, with some flexibility 

3) let us know when you've delivered

We do not rent mirrors. We can refer you to www.azretrorentals.com for mirror rentals. Should you rent mirrors from them, we will create your signage and seating charts at their location in Tempe, AZ.

If materials are being drop-shipped to us, please let us know. Do not require a signature on deliveries. Do not schedule delivery without confirming the delivery date with us first. We cannot guarantee that we will be available to collect deliveries without prior notice. 

Courier tracking numbers MUST be provided.

We do have policies for receiving merchandise. Please ask us!

For safety reasons, we are not able to engrave anything with contents under pressure, such as champagne. There are other fantastic options for this - Ask us!

We do not stock or sell items to be engraved, but we are able to source them for your event for a fee.

Absolutely! We frequently work with out-of-state clients, from Los Angeles, California to New York, New York and everywhere in-between!